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One location in Montrose
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Reviews
6.0 Okay
Mar 2024
2.0 Poor
Dec 2021
4.0 Mediocre
May 2021
Pros:
Easy location to accessCons:
Stuck driving a cargo van with "Hertz" plastered on the side through the Rocky Mountains. Not the easiest of drives in a vehicle I was not comfortable driving.6.0 Okay
Mar 2021
Pros:
Pick up and drop off was quick and easyCons:
Car was much smaller than expected. Said Nissan Pathfinder or similar (and I know it says not guaranteed) but we got a Kia Sorento which was a lot tighter than we were planning for. Had to have bags in laps/etc. Why not just tell us exactly the car we were reserving? Doesn't seem that hard10.0 Wonderful
Nov 2020
Pros:
The staff in Montrose provided excellent & friendly customer service. The nice lady was also very helpful in providing directions to the Black Canyon.8.8 Very good
Jun 2020
Cons:
Drop offOne location in Montrose
2 locations in Montrose
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Reviews
2.0 Poor
Aug 2017
Cons:
Reservation was made FINE months ago! When I arrived, they had NO automobiles available for rental at all!5.6 Fair
Feb 2017
Cons:
The final price was higher than promised. $419 versus $368 due extra taxes and fees charged by airport authority. Reason stated was rental was made at an offsite location. However, the offsite location does not rent cars. The day before rental Enterprise called to confirm pickup. Stated the pickup would be at the airport. The clerks would not honor the rental agreement. I was not told of the extra fees and taxes until drop off.One location in Montrose
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Reviews
10.0 Wonderful
Mar 2021
Pros:
The staff were very great and accommodating! We had a luggage issue and not only did they make sure we got a car with a little bigger trunk, you actually felt cared for in the process. Very kind staff.10.0 Wonderful
Apr 2020
Pros:
Staff was flexible and helpful accommodating my scheduleCons:
Check the fuel level in your rental vehicle at time of pickup, mine was 3/4 full10.0 Wonderful
Apr 2017
Pros:
The staff was extremely helpful and friendlyCons:
Nothing10.0 Wonderful
Mar 2017
Pros:
I love driving the Yukon. The car was waiting right outside the airport and I was able to drop it back off right there also. Such good customer service. Thank you.One location in Montrose
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5.6 Fair
Nov 2018
Pros:
reasonable pricingCons:
nobody working the counter, car was not detailed8.4 Very good
Feb 2018
Cons:
The washer fluid light was on and the washers did not work10.0 Wonderful
Jul 2017
Pros:
The car had good pickup when going up the mountains.Cons:
It could stand a void car wash.3.6 Poor
Apr 2017
Cons:
Car rented was not ready when scheduled. Had to rent another car that was not clean instead. Yes, I was given an "upgrade" but that car was dirty and a very far walk from terminal.3.6 Poor
Mar 2017
Cons:
Avis overcharged us without explanationOne location in Montrose
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Reviews
10.0 Wonderful
Oct 2019
Pros:
Robin was very good to deal with. Very kind, courteous and helpful.2.0 Poor
Oct 2019
Pros:
NothingCons:
They had no available cars to rent10.0 Wonderful
May 2018
Pros:
Easy pickup, great car, great price, easy dro-off!Cons:
nothing!10.0 Wonderful
Apr 2018
Pros:
Everything was Great. Fast service, nice clean car.Cons:
I got a free upgrade and was told when handed the keys. It would be better to ask if the customer wants an upgrade and what type of car rather than the brand. I had a gas guzzler SUV. I could have changed it but found out when I saw the car in the lot, and didn't want to spend more time... I would have preferred an economical one.2.0 Poor
Feb 2018
Cons:
They didn't have a car available despite the fact that I made a reservation.9.2 Wonderful
Mar 2016
Pros:
Price, gas milage, comfort.Cons:
Cleanliness, needed maintenance, tires needed replacedOne location in Montrose
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Reviews
2.0 Poor
Jan 2021
Pros:
Nothing. Never got our car...Cons:
Phone was off the hook and rang busy all day when trying to inform rental counter that our flight was severely delayed. Arrived to find nobody at rental counter. Called after hours person and they would not come in to give us our car. Only after 10 mins did the agent call back because she felt bad and said that she would come in to get us a car. However the airport would be close by the time she came in. Addressed these issues on the return trip at the rental counter and they denied saying their phone was busy and made nothing but excuses...4.0 Mediocre
Jul 2019
Cons:
Not billing me $400 to keep the rental car for an additional 15 hours of use due to a flight cancellation would've been nice.7.6 Good
Jun 2018
Pros:
Car was available in the class I previously chose - no waiting. Big plus.Cons:
Car had quite a few scrapes & alot of rock chips - as long as I'm not charged, I don't care, but there were alot. I had never driven a push-button start vehicle - it should have been obvious, but without instruction, the car pic of the parking brake and the start/stop button made me think I had to make sure the parking brake wasn't on and I was in Park and then press Start. I had to acknowledge my ignorance and ask someone, in order to learn you had to press and hold the brake while you press the start/stop button; otherwise nothing. It would be great if agents asked about familiarity with this option, to avoid delay/embarrassment.2.0 Poor
Feb 2018
Pros:
NothingCons:
I showed up and they didn’t have a car...9.6 Wonderful
Nov 2017
Pros:
Everything was good. The lady at the counter was knowledgable and very friendly.9.6 Wonderful
Mar 2017
Cons:
I would have preferred a smaller SUV or a wagon.