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One location in Wichita
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Reviews
10.0 Wonderful
Oct 2023
10.0 Wonderful
May 2021
Pros:
very fast process to get the car.Cons:
The car smelled. I had to open windows. It was mostly fine by the second day.10.0 Wonderful
Dec 2020
Pros:
Yes/yesCons:
NA7.6 Good
Oct 2020
Cons:
Less expensive10.0 Wonderful
Jun 2020
Pros:
The vehicle met our needs and then some.Cons:
Nothing10.0 Wonderful
Dec 2019
Cons:
The desk clerk gave me an option of a Suburban or a Ford Expedition. He recommended the Expedition based on gas mileage and comfort. We felt it was the right choice!3 locations in Wichita
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Reviews
2.0 Poor
Apr 2024
2.0 Poor
Mar 2024
2.0 Poor
Jan 2022
6.0 Okay
Apr 2021
Pros:
The online rental experience was excellent.Cons:
I was helped within 5 minutes of arrival. It took 1 1/2 hours to pick up the rental. The rental car was not at the location and they did not share this information with me. If they would have told the truth, I could have been much more understanding.8.0 Very good
Apr 2021
Pros:
Friendly and helpful staff a Hertz location at Wichita Eisenhower National Airport.Cons:
This car rental was similar to two other car rentals I have experienced in Wichita during the past two months. Enterprise, Avis and Hertz all promised a minivan or large suv. Enterprise cancelled on me one day before I needed the rental, telling me two renters had not returned vehicles. Avis and Hertz only had smaller capacity vehicles available. It seems there exists a bait-and-switch approach to car rentals in Wichita, Kansas.8.0 Very good
Jan 2021
Pros:
Yes the staff were nice.Cons:
The car was pretty dirty and if I understood correctly it is because they wash it offsite and they didn't have a way to clean after it got dirty in the rain. There was no windshield wiper fluid which was not a good deal when I got into some snow and rain. The car drove fantastic even though it had close to 50,000 miles.3 locations in Wichita
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Reviews
2.0 Poor
Mar 2024
8.0 Very good
Oct 2023
2.0 Poor
Oct 2022
4.8 Mediocre
Nov 2019
Cons:
Awful location for a car rental business. Tiny office/ waiting room; barest bones imaginable. First offered minivan was a Toyota Siena stripper in poor shape. Lots of dings, rubs, scratches, scrapes, even front plastic fascia was detached near the left headlight indicating some kind of contact. Worst part: vehicle didn’t have a remote key fob. Swapped for a 2018 Dodge Caravan GT. Even though vehicle was on the lot, it wasn’t rental ready. Empty bottles and trash. They quickly took it to the back to clean it up while I waited. Because the guys that man the counter are the same guys that do the garage stuff, they are woefully undermanned. Operating on a shoestring? Eventually vehicle was presented. Still had miscellaneous garbage in it. While driving it home to load up in the drizzle I discovered the rear wiper was malfunctioning; it had been twisted 180 degrees so it wiped the body below the window instead of the glass. I returned it. Did I mention the lousy location? Only one way to access their location; if you make turn down the wrong street, even with their lot in sight, there’s no way to get there because of one way strays, closed gates, etc. You have to retrace your route to start again. I had to go in into the office. A guy came out to the car with. with me. They flipped the wiper arm over. I didn’t have time to quibble. I took it as is. I got it home in the driveway to load up. Noticed front tire and rear tires were not same brand and relatively worn, and all air stems were missing their twist on caps. Oh well. During the trip I had to use wipers almost the entire time. Yep, you guessed it. Noisy chattering drove everyone crazy. On Thanksgiving Day, in a small town I found an auto parts store. Bought and installed new wiper blades on my rental. Fixed it! Good clean and silent wipers for the first time in four days. Also bought some window wipes to clean up the filthy front and rear window interiors. At least the car worked well. I’m in the process of having Avis reimbursement me for the wipers. Bottom line: Avis corporate needs to do a better job protecting their brand. The location I used was no better than “Economy Motors” not something I expected from Avis.3.6 Poor
Sep 2019
Pros:
What I thought I booked was great. What I got was notCons:
I searched for airport pickup. What was booked was offsite. Avis airport desk would not tell me how far it was to the offsite location so I could Uber over, they charged double the price and did not enter my Wizard number. Told me he would have to start the reservation all over.10.0 Wonderful
Aug 2019
Pros:
The customer service6 locations in Wichita
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Reviews
4.0 Mediocre
Nov 2023
10.0 Wonderful
May 2021
Pros:
Everything was great.Cons:
no complaints6.0 Okay
May 2021
Pros:
Very efficient staffCons:
Car was dirty. .Their wash bay wasn’t working apparently.2.0 Poor
Mar 2021
Cons:
We registered online and received a confirmation number. Arrived at Enterprise on a Thursday only to find out that we did not have a car reserved but were placed on a waiting list, 11th in line on the list and wouldn't have a car available for us until Monday afternoon or Tues. If there are no cars available, the website should not reserve vehicles they do not have! We ended up going to a dealership and buying a car. So frustrating!!!2.0 Poor
Mar 2021
Cons:
They did not have the car I reserved.8.0 Very good
Dec 2020
Pros:
The staff was very helpful, and insured I had a great experience.Cons:
That there were no hidden surprises, which there was the front driver side tire had a leak in it. During the night, it leaked, so I report told staff during drop-off and they are going to take care of it.One location in Wichita
Filters
Reviews
10.0 Wonderful
Dec 2023
3.6 Poor
Aug 2017
Cons:
The minivan was absolutely the dirtiest car I have ever rented. there were water bottles, applesauce cups, cookies, wrappers and general filth inside. I would have returned it when I got home but we leaving town right away. when I brought it to the kid at the desk at my return he had no apologies or anything to say.