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3 locations in Springfield
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Reviews
8.0 Very good
May 2024
2.0 Poor
Aug 2020
Pros:
We were promised a rental that would seat 7 and when we arrived to pick our rental up they didn’t have anything for us!Cons:
We were promised a rental that would seat 7 and when we arrived to pick our rental up they didn’t have anything for us6.0 Okay
Jul 2019
Pros:
They did their best to make it right.Cons:
They didn’t have the vehicles I reserved ready to go.2.0 Poor
May 2019
Cons:
Agent would not provide vehicle stating none were available.10.0 Wonderful
Oct 2017
Pros:
really a pleasant experience for me. nicole stayed over an extra 10 min for my pickup. easy access. and quick pickup and drop off. hope i find more cheap rentals at this place so that i wont have to drive to the airport location..4.8 Mediocre
Nov 2016
Pros:
The car was niceCons:
I didn't like that I booked it via online for $144. Paid for the insurance option, but when I got to the place to pick up the vehicle he said he had no idea what the insurance policy was, it wasnt through them, and I had to buy a separate one. Then when I was checking my credit card statement they had changed me $407 versus my $144 total given online. We did add an additional driver and I knew that would up the cost a little but even adding the insurance at the car place my total should have been $300 max. I'll never rent a car again.One location in Springfield
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Reviews
2.0 Poor
May 2019
Cons:
Agent would not provide car. Stated none were available.9.6 Wonderful
Dec 2017
Pros:
They did't slam us with extra fees at pickup like some competitors do. Pickup was quick and easy. Staff was polite. Cars weren't too far from the terminal.Cons:
There's wasn't a great selection of cars at this location, we ended up with a bigger vehicle than expected, but it was clean and ran well so it's not a big issue.2.8 Poor
Mar 2017
Pros:
The customer service rep at the Springfield, IL airport was very helpful.Cons:
I had a hold on the account because of an issue that I was unaware of through Enterprise. I was renting this on a Sunday and the office that could have resolved this was closed. I am thankful that there was another car rental company available. It would have been helpful to have known about an issue before or as I was securing my reservation.4.4 Mediocre
Jan 2017
Cons:
I had to get a rental and be on the road at 12:30. So I scheduled the pick up for 12:00. At 12:30 the vehicle just showed up, I then had to wait for it to be inspected and cleaned. This made me late and having to hurry to catch a flight out. Was any apology or compensation offered, NO. Very surprising in a market w so many choices.2.0 Poor
Jan 2017
Pros:
The counter was closed when I arrived to pick up the car. I had a family emergency and needed to get home to Washington DC early band was unable to make my flight that evening. I will never rent from Alamo again.Cons:
Everything. And when I sent them an email about it they had the audacity to wish me a happy new year. They don't even deserve 1 star.6.8 Okay
Sep 2016
Pros:
Car and its maintenanceCons:
Why dont airport locations do pickup/drop offsOne location in Springfield
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Reviews
10.0 Wonderful
Apr 2021
Pros:
Staff was friendly and check in/out was a breeze. Car was clean & good for the trip from Illinois to Florida & back!Cons:
Nothing2.0 Poor
Jan 2021
Cons:
The lack of confidence in what price should be applied, money off my account, then money off my account, still fighting about money.9.6 Wonderful
Jun 2020
Pros:
Staff was very friendly and process was quick6.8 Okay
Nov 2018
Cons:
Car had very strong pot smell.6.4 Okay
Jan 2018
Pros:
The car was really nice.Cons:
The service at the pick up location was not that good. They rented me a car with an expired sticker on the plates and proceeded to tell me it must of fell off. Well that doesn't stop me from being pulled over twice and feeling embarrassed and slow my trip down. Also told me that the rental insurance that I purchased online was a scam and he could sell me his insurance for 24.99 a day. No thanks.5.6 Fair
Nov 2017
Pros:
Close to where I was stayingCons:
They gave a very very hard time about my husband being on credit card and me being primary diver and not him..a horrible ordeal...One location in Springfield
One location in Springfield