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2 locations in Santa Clara
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Reviews
9.6 Wonderful
Apr 2017
Pros:
Good deal on the car I rented for the weekend.Cons:
Had to wait to return the rental car, as there were not enough agents up front to handle the other people waiting at the rental office.10.0 Wonderful
Sep 2016
Pros:
Great price. Nice car too.One location in Santa Clara
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Reviews
10.0 Wonderful
Jun 2020
Pros:
Staff was polite and answered questions8.4 Very good
Jan 2020
Pros:
The vehicle performed nicely throughout the trip.Cons:
Both pick up and drop off were less than stellar experiences. In pick up, I felt jerked around a bit when they offered me an upgrade with unsuitable price increases. Also, when I picked up the vehicle, it had a distinct smell of cigarettes which I find quite distasteful. Fortunately, the smell went away after driving it for a few hours. More problematic however was that the gas tank was not full. This was during the time when PG&E was shutting down power throughout CA. I felt lucky to make it out of the state without running out of gas and finding myself stuck because stations wouldn't be able to use their pumps. On drop off, the town of Everett was completely torn up with construction. It would have been nice if Hertz had provided me with instructions in advance for how to get to the rental office. Also, the agent tried a joke which completely backfired. We worked through it, but it was not fun.3.6 Poor
Aug 2019
Pros:
The location was CLOSED at the time I was supposed to pick up my car!!Cons:
I could have gotten the car..6.0 Okay
Nov 2017
Pros:
Quick processCons:
Unfriendly customer service.7.2 Good
Jul 2017
Pros:
Car was clean and drove wellCons:
Had an incident with chipped windscreen but did not know who to call. Luckily I had full insurance. The insurance was very expensive.6.0 Okay
Apr 2017
Cons:
check in lengthy, with bad systems. Very odd on asking a lot of questions and acting like they were trained by the tsa.One location in Santa Clara
One location in Santa Clara