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One location in Rapid City
Filters
Reviews
10.0 Wonderful
Feb 2024
10.0 Wonderful
Jan 2022
8.0 Very good
Nov 2021
2.0 Poor
Apr 2021
Pros:
Quick check in and check out.Cons:
I returned the car a day early but I was still charged for that day.4.0 Mediocre
Apr 2021
Pros:
The ease of pick up.Cons:
I rented a car two weeks ago to see my elderly mother in the hospital. A week later I had to return for her funeral as she passed away. The price of the rental was three times higher than it was when I rented from them the week before. The car was also dirty, and was definitely not cleaned to COVID standards. I had arrived late at night, so I did not have time to see the inside of the car until the next morning. I called the Hertz 1-800 number and they told me it was a Hertz Licensee Rental location and I would have to call the local number. I called and they told me the rates had gone up in the last week (almost 60%!?). Hertz also said they did not have a bereavement policy. On the call, I told the employee about the car being dirty and he said they would check into it. I never received a call back from Hertz. When I returned the car on April 17 two employees were behind the counter. They told me the same thing about the price increase, and when I told them about the interior of the car being dirty they both said "oh I know who that was". Evidently, there had been several complaints recently regarding the cleanliness of their cars, and all the complaints had been cleaned by the same employee. I continued my check out and left to catch my flight home. I would like to thank the two employees who checked me out as they both told me their condolences. They were also helpful in making notes in the computer regarding my complaint. I do realize there was nothing they could do, as neither was the owner.9.2 Wonderful
Aug 2020
Pros:
Short line even without standing in Gold line. Low mileage modern car as upgrade when compact sedan not available. Simple return process too.Cons:
Chevy Malibu upgrade when compact sedan not available was acceptable (no other sedans available). Just not my preferred brand/model.2 locations in Rapid City
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Reviews
8.0 Very good
Oct 2020
Pros:
The staff was friendly and helpful.Cons:
We had paid for Sirrius radio but it was not available in our car. Enterprise was quick to credit us back the cost quickly upon having it reported to them.10.0 Wonderful
Oct 2020
Pros:
The agent who rented us the vehicle was outstandingCons:
Nothing really. Got a tire pressure warning on way back to airport, but had nothing to do with Enterprise9.2 Wonderful
Aug 2020
Cons:
Pick up time was a little slow ... several callers who called AFTER I walked in office were handled while I waited instead of putting them on hold and taking care of me in proper order5.6 Fair
Aug 2020
Pros:
Yes. Drop was easyCons:
billing was all messed up.. could not reach pickup location prior to straiten out so wasted an hour at pick up trying to fix! Rental was on 9 days but I was being billed for 2 weeks.10.0 Wonderful
Jul 2020
Pros:
The staff at both the pick-up & drop-off points were very nice, courteous & professional.3.6 Poor
Jun 2020
Cons:
Try Casey's auto rental insteadOne location in Rapid City
Filters
Reviews
8.0 Very good
May 2024
6.0 Okay
Oct 2022
2.0 Poor
Jul 2020
Cons:
The car I booked on line didn’t exist. Showed up at the counter. No one was there called the number. Lady identifies herself as the owner tells me she doesn’t even own a car like that in her business.8.4 Very good
Sep 2019
Pros:
Every aspect of pickup and drop-off was very easy and smooth.Cons:
I was supposed to get a Chevrolet Impala or equal, but got a Hyundai Sonata, which I do not consider as equal.8.0 Very good
Sep 2019
Pros:
The staff was great! Very friendly and quick. Explained everything.Cons:
The price for the car for one weekend was a bit high, and the car was small and not very powerful. Only 2 suitcases fit in the trunk. But it got us where we wanted to go.7.2 Good
Aug 2019
Pros:
Staff was helpful and drop off was easyCons:
Would have liked a smaller vehicle, like what we requested.One location in Rapid City
One location in Rapid City