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One location in Panama City Beach
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Reviews
2.0 Poor
May 2021
Cons:
They charged me for smoking in the car when I did not. Charge was $400. Very unhappy.8.0 Very good
Mar 2021
Cons:
Returned a day earlier and no refund for that day.2.0 Poor
Jul 2020
Cons:
They could not fulfill your booking.8.8 Very good
Feb 2020
Pros:
Easy access to counter. staff was very helpful.Cons:
Seats in the Buick Encore were uncomfortable. Adjustments were not adequate.2.0 Poor
Oct 2017
Cons:
Maintained that my reservation had been cancelled, failed to make any effort to provide me with any alternatives for a rental. Consequently I had to rent from another agency at a much highest fee. Attendants unprofessional and unresponsive at this Panama City, Florida location.8.0 Very good
Sep 2017
Pros:
The car was a nice ride, comfortable and economical.Cons:
The car advertized that it held 5 LARGE pieces of luggage. Well, that was a misnomer, as it was a tight squeeze with 3. Large was subjective.One location in Panama City Beach
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Reviews
10.0 Wonderful
Jan 2024
2.0 Poor
Mar 2021
Pros:
Staff are hard to reach, not very knowledgable, and not very professional. They like to argue and leave you feeling like they have no intention of helping you. They need to be re-trained, other rental companies have much better staff. By a long shot.Cons:
Your computer system is horrible for keeping track of reservation information. Your staff needs a huge attitude adjustment, they are rude! Your reservations are too inflexible to allow me to make necessary changes. Your reservations does not keep track of the request to drop off at a different location. Your phone system is inadequately staffed, and the staff in my pick up location never answers their phone. They do not like to work.2.0 Poor
Jul 2020
Cons:
The car we reserved was not available. We were told it would arrive the next day and it didn’t. This delayed our trip and ultimately forced us to make a reservation with a different company at a much higher cost.2.0 Poor
Jul 2019
Cons:
Will never rent from them again. Reserved a car online, pickup on July 4th. Site closed early. Customer service could not find my reservation and was less than helpful. I could barely understand him and he kept insisting that my rental was for a different city on a different date. Use Enterprise !!9.2 Wonderful
Jan 2018
Pros:
The process was quick. No pressure sales or upgrades.Cons:
Cleanliness of the location6.4 Okay
Apr 2017
Pros:
Good on gasCons:
It had over 20000 miles on it.was expecting a new model carOne location in Panama City Beach
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Reviews
9.2 Wonderful
Oct 2020
Pros:
Staff great...drop off easy.Cons:
I forgot to ask for a nonsmokers car .It was a great car.2.0 Poor
Sep 2020
Pros:
TerribleCons:
The office did not accept my interim license despite the website saying such licenses were accepted. I was stranded in a strange city with no where to go. In my hour of need, I was betrayed and staff were not helpful, if not rude. They take a reservation, but they do not hold a reservation. Seinfeld got it right. These rental companies will be shadows of their former selves because they do not understand something so simple as do not betray your customer. Do not lie to your customer. Do not strand your customer in a strange city with no options10.0 Wonderful
May 2017
Pros:
Everything--except somehow I booked a car at an in-town location rather than airport. How did that happen?Cons:
I'll probably use Vroom Vroom next time. They have a very clear cancellation policy. Avis/kayak--you couldn't find their cancellation policy with a forensics expert. Ergo I assume it sucks. Thank you for reading. Take the rest of the day off.6.8 Okay
Mar 2017
Pros:
We did get the car we reserved the next day and they did allow us to drop it off at the airport and waived the $75 feeCons:
Cost $55 to get to the correct Avis. We reserved a convertible And it wasn't available yet.10.0 Wonderful
Feb 2017
Pros:
Agent was very helpful. Outstanding serviceCons:
Agent was very helpful. Outstanding service8.8 Very good
Sep 2016
Pros:
Didn't have the car requested but received an upgrade.One location in Panama City Beach
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Reviews
8.8 Very good
Mar 2017
Pros:
"Christina" was very kind and professional, always happy to answer questions. All the staff was friendly and great! Location easy to find and pick-up service was helpful.Cons:
Car could have been cleaner, especially the windshield, carpet and console. when you pay for a rental it should be clean! Also the gas tank was only 1/4 full which makes it inconvenient when you are doing a road trip to have to stop for full right away.2.0 Poor
Oct 2016
Cons:
When I reserved I asked for pick up at airport when I arrived car rental was 30 minutes away- not happy