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5 locations in Marietta
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Reviews
10.0 Wonderful
Mar 2024
9.2 Wonderful
Aug 2020
Pros:
Staff was very polite and professional.Cons:
Closer Enterprise for drop off and pick up would have been more convenient.9.6 Wonderful
Jun 2020
Cons:
Great job8.8 Very good
Oct 2019
Pros:
Everyone was friendly.Cons:
Stay open later on Saturday for 5 PM drop off.3.2 Poor
Apr 2017
Pros:
The pick up and drop off availability was very convenient. The employee who picked me up was so pleasant, caring, and sweet. I was initially very excited about the experience thanks to her kindness.Cons:
The manager's demeanor with the whole experience left so much to be desired. The car was a hassle to rent once I got there and then there were unexpected fees tacked on once I rented the car. When I finally got the car I wondered why all of the windows were rolled down on an 80 degree day... Not to mention the fact that part of the door handle and side view mirror were MISSING! After running my first errand in the car and parking it with the windows rolled up, I finally figured out why all of the windows were rolled down when I was given the keys- the car reeked of marijuana. I then noticed the food and grease stains on the seats and had I not been in a rush to get on the road to visit my family for my birthday, I would have taken the car right back to enterprise. Along the drive I kept having to clear several alerts as they continued to pop up- one alert that one of the car's parking lights was burned out and the other alert notifying me that one of the car's daytime running lights were out. (Both of these issues were obviously present when I picked up the car.) Additionally, due to part of the handle of the door missing, the driver door often malfunctioned and wouldn't lock, unlock, or open. Honestly, I have never in my life left a negative review but the car's condition and service were both horrible and really deterred me from every renting from Enterprise again.2.0 Poor
Oct 2016
Cons:
After making the online reservation, I called to confirm my pick up time. I was told that there were no available cars. He said that you can make a reservation anytime online but that doesn't mean that they have cars. They also could not tell me when a car would be available. I will never rent with Enterprise again.3 locations in Marietta
Filters
Reviews
2.0 Poor
May 2024
10.0 Wonderful
Feb 2024
8.0 Very good
Oct 2022
2.0 Poor
Mar 2021
Cons:
My rental was cancelled before I made it to the location because there were no cars available.9.6 Wonderful
Sep 2020
Cons:
Car could have be cleaned better and tire pressure was low.3.2 Poor
Sep 2019
Cons:
I made a reservation one week in advance and my credit card was charged. When I called the location to confirm my reservation they told me they may not have a car for me! I canceled my reservation and booked with Esquire. I will NEVER rent from Avis.One location in Marietta
Filters
Reviews
4.0 Mediocre
Apr 2021
Pros:
I booked the car through kayak, and after waiting 30 minutes, they told me that the car, which was to be ~700, was going to be 1100 because they were going to give me a RARE upgrade. I told them I didn't want an upgrade that I had to pay for. I wanted what I paid for. So, after 20 more minutes, the guy I was dealing with went in the back and didn't come out. Some other guy came out and ultimately helped me. Also, I explicitly told them I did NOT want satellite radio. When I got the bill, it included a $35 fee for the satellite radio. Also, they gave the car bone empty. The fuel light came on 2 miles after I drove out of the parking lot. The car itself (A Ford Fusion) was great. The process to get it was very poor. Btw - It was a Hertz rental facility.Cons:
Pickup was NOT good. ~50 minutes to get the car. Plus the bait and switch, satellite radio fiasco and followed up with no gas in the car. I won't do this again2.0 Poor
Mar 2021
Pros:
It was cheap. The car worked (except for two of the rear speakers).Cons:
Easily the worst car rental experience of my entire life. The staff at the pickup location were unprofessional, unprepared, and dishonest. They did not have the van I prepaid for, but told me on the phone prior to pickup that they did. When I arrived and was stranded at the location, they took an hour to start working with me, then told me that there was no van (and hadn't been one for days) and tried to make me accept a sedan instead. They told me that the only way I would get a van was going to the airport, but refused to arrange a way for me to get there. They kept implying that they were going to have to just cancel my reservation unless I just accepted a smaller car. After two hours, they "found" a large SUV that, while still not as big as I needed, was workable. They then tried to strongarm me into paying an upgrade fee and again implied that unless I agreed to it they would cancel my reservation. After waiving the upgrade fee, they then acted like they did me some huge favor and tried to guilt me into paying extra again. After all this, the salesman told me that they would charge $2.00 per gallon to pre-purchase my fuel. When I pointed out that the wall sign said a higher price, he told me to ignore that because it was out of date. Shame on me, I agreed. Guess which amount I was charged? To put a cherry on top, when I tried to drop the vehicle back off at the location using the after-hours key drop they told me to use, I arrived to find the only entrance to the facility gated and locked. I had to sit in a nearby parking lot for an hour waiting for the 1-800 number to finally work with me, and now I have to take time off of work to make another trip out there. I haven't actually returned the vehicle yet after corporate extended my dropoff time to today. But how much do you want to bet they try to stick me with some extra fees?4.8 Mediocre
Aug 2020
Pros:
The location was close.Cons:
Facility was very dirty. In Bathroom, the cabinet holding supplies was busted, the tissue holder was broken and the soap dispenser was broken. The facility including sink and toilet were filthy. Common area floor was dirty as well. Reservation was for a full size SUV. It was NOT a full size SUV. The person said that it seats 7 so it is rated as a full size SUV. First, there is NO way it could fit 7 people, maybe if you include 4 children. A smart car can fit 5 so does that make it a compact SUV? Felt cheated so I have lost trust in Hertz.10.0 Wonderful
Apr 2018
Pros:
When I picked upmy car, they were friendly and quick. I received an upgrade from a standard sedan to a luxury sedan because the car I had requested to rent was not suitable for rent.10.0 Wonderful
Oct 2017
Pros:
Ease of pick up and drop off.Cons:
Very few vehicles to choose from.2.8 Poor
Oct 2017
Pros:
One employee, I believe Danielle was her name?Cons:
I arrived at the location, only to be told there were no cars available and maybe there would be one in an hour. The very unapologetic and unhelpful employee did nothing to soothe my concern. He didn't offer any suggestions on how I could change things to accommodate their mistake. I was basically SOL. When I called about in about 30/45 minutes to check on the status of my refund, I was told all reservations had been pushed to the next day. I told them that didn't work for me since I was leaving in the morning. They finally accommodated me with a vehicle that smelled bad, didn't seem to run properly and seemed like the alignment was off. In summary, maybe the entire Hertz company isn't bad, but corporate should take a hard look at this location and how it is run!!!One location in Marietta
One location in Marietta