Pros:I liked that the rate for my initial 3 day reservation was only around $41 including taxes and fees, even though I was driving all the way across the country with the car. The car I was given matched what I had reserved. It was a VW Jetta in excellent condition; it was very clean and comfortable and got great gas mileage. I wasn't given any hassle when I declined their extra insurance or their pre-paid fill-up service.
Cons:The location where I was scheduled to pick up my car was supposed to be open at 7 AM. I arrived at 8 AM, as scheduled, to pick up my car, and no one was at the counter. A sign instructed me to call the phone number for a different location, so I did and left a message. After 15 minutes, I called again with still no answer. I called the 800 number for customer service and was told a general manager would call right away to give me further instructions. Another 15 minutes went by before someone finally called asking if I still wanted my reservation. Finally an employee showed up, and I got my car an hour later than I had requested. I also didn't like that when I added days to my reservation, the rate was $15 more expensive than my original rate.