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2 locations in Gainesville
Filters
Reviews
10.0 Wonderful
Apr 2024
8.0 Very good
Mar 2024
10.0 Wonderful
Jan 2024
4.0 Mediocre
Oct 2023
10.0 Wonderful
Sep 2023
8.8 Very good
Sep 2020
Pros:
Pick up and drop off very efficient. Staff was excellent.Cons:
Car had smell of smoke2 locations in Gainesville
Filters
Reviews
10.0 Wonderful
Nov 2021
8.0 Very good
Apr 2021
Cons:
Everything was fine except they close at noon on Sat and didn't let us know until I called to confirm. We had high anxiety to get there on time. There were many people that didn't get their car. Thank God I callef.10.0 Wonderful
Apr 2021
Pros:
The staff is amazing! Great bunch! They always make it very hassle free at this location!!!Cons:
Absolutely nothing.4.0 Mediocre
Mar 2021
Pros:
Overall unhappyCons:
The suv we reserved was not available no one called us beforhand paid the price of a suv for a car, car was not cleaned at all customer service was not good6.0 Okay
Sep 2020
Cons:
I almost lost on a car, because I wasn't within the hour, but didn't get a cal. Every other car rental calls as a courtecy.10.0 Wonderful
Aug 2020
Pros:
Quick and easy4 locations in Gainesville
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Reviews
2.0 Poor
Apr 2024
10.0 Wonderful
Apr 2024
10.0 Wonderful
Nov 2020
Pros:
YesCons:
Nothing10.0 Wonderful
Jan 2019
Cons:
Nothing! Great experience !4.8 Mediocre
Oct 2018
Pros:
Easy to drop off the car at the end of rental periodCons:
The car being rented had dirty windows, smelly, and lacked floor mats. The staff wanted me to sign off on the paperwork about the car's condition before I had a chance to inspect the car6.8 Okay
Jan 2018
Pros:
We were fortunately upgraded at pickup to an intermediate SUV, which was helpful because it meant we had a little more room to work with for our trip for the holidays.Cons:
We had a slow leak in a tire. I spent an hour on the phone with roadside service trying to find a way to get the tire fixed, and was recommended a tire shop 25 minutes away. I called two places that were closer to me in the next 2 minutes and found that one of them could see me right away and went there. They checked the tire, determined that it needed replaced, but didn't have the replacement in stock. They filled it so that it could carry me for a while longer. I stopped at an off-airport location to see if they could replace the vehicle and was told they couldn't access my rental information because I was renting from an airport location. Why in the world are they on different systems that can't interact? Two days later I called roadside again and the person could not get ahold of the local airport location but could see their inventory and told me that a vehicle should be available if I show up and tell them we tried to call ahead and I needed a vehicle. They did have some SUVs but they were slotted for pickup later in the day, so they sent me off with a mini-van instead. This was an acceptable replacement for me and I was just glad to have the issue finally resolved. The whole experience was quite overwhelming, and I would hope that such a simple issue could be resolved more quickly and easily.2 locations in Gainesville
Filters
Reviews
10.0 Wonderful
Nov 2023
4.0 Mediocre
Apr 2021
Cons:
Long line to rent, car smelled like pee6.4 Okay
Jan 2020
Pros:
Staff was unfriendly at drop off. She was so unwelcoming it makes me not want to rent from you allCons:
The rate for adding on days at the counter6.0 Okay
Nov 2018
Pros:
All went well, thank you. Why did you charge per mile over 150? Other car rental are unlimited, curious10.0 Wonderful
Aug 2018
Pros:
Fast easy drop off7.2 Good
Jul 2018
Pros:
It was easy to find the designated parking.Cons:
I was told drop off was 8 pm, but my confirmation said 8 am. We were almost charged an additional $180. The lady at the counter wasn't willing to help.One location in Gainesville
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Reviews
8.0 Very good
Apr 2017
Pros:
Easy to use10.0 Wonderful
Feb 2017
Pros:
The young man who greeted me in Gainesville aiport was very professional and personable, nice way to start a journey.8.4 Very good
Jan 2017
Pros:
Reserved and received the product and service as requested, making me a satisfied customer.10.0 Wonderful
Jan 2017
Pros:
Easy pickup and drop off. Super friendly service. Super nice car.6.4 Okay
Jan 2017
Pros:
Loved backup cameraCons:
Counter closed at pickup. Had to go to the sister counter where there was a big line and it took forever. No one seemed to know what was going on and seemed to be in no hurry to get any of us out of there. They were friendly tho. Then drop off at PBI very poorly marked. Plus I thought the rate was high.10.0 Wonderful
Nov 2016
Pros:
Best Customer Service. Have not seen a Happy Smile at 8:00a.m. LIKE that in years. Everything was perfecto. Will be using Alamo as my go-to from now on.Cons:
Nothing2 locations in Gainesville
One location in Gainesville
One location in Gainesville