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One location in Detroit
Filters
Reviews
10.0 Wonderful
Mar 2024
10.0 Wonderful
Feb 2024
10.0 Wonderful
Feb 2024
6.0 Okay
Dec 2023
2.0 Poor
Nov 2023
10.0 Wonderful
Nov 2023
One location in Detroit
Filters
Reviews
6.0 Okay
Mar 2024
2.0 Poor
Jan 2024
8.0 Very good
Nov 2023
10.0 Wonderful
May 2021
Pros:
Very easy and simple pickup and drop off.6.0 Okay
May 2021
Pros:
Staff was helpful and the drop off was VERY quick and easy.Cons:
Computers were down when picking up my rental, so there was a long line and long wait to complete the paperwork. Then, after the paperwork was completed, they had to radio someone to bring up our rental (a minivan) and we waited more than 20 minutes for someone to bring it. I went back to the counter and asked if the van was somewhere we could walk to and pick it up and they radioed again. Then I watched as a porter went to a minivan that was a short walk (maybe 100 yards away) and drive the car to the front of the building.6.0 Okay
Apr 2021
Cons:
Vehicle smelled like Marijuana BAD. I know it's legal now. But you should have cars designated for weed users.One location in Detroit
Filters
Reviews
2.0 Poor
Apr 2024
10.0 Wonderful
Jan 2024
8.0 Very good
Nov 2023
2.0 Poor
Dec 2020
Pros:
Due to Covid, we had to cancel our trip, and this our reservation. Delta refunded all of our money back. Thrifty did not, and blamed it on Kayak. I will now use neither.Cons:
Due to Covid, we had to cancel our trip, and this our reservation. Delta refunded all of our money back. Thrifty did not, and blamed it on Kayak. I will now use neither.10.0 Wonderful
Feb 2020
Pros:
Tricia was top-notch, extremely helpful to me when I was picking up the car and dropping it off. I wish more rental car companies had people like her to help folks like me!7.2 Good
Dec 2019
Pros:
2019 Camry was a great car.Cons:
$13/day to add a spouse as a driver is ridiculous. Every other car rental company that I’ve used does this for free. Will not be using Thrifty in the future on this basis.2 locations in Detroit
Filters
Reviews
2.0 Poor
Mar 2024
6.0 Okay
Nov 2023
10.0 Wonderful
Jan 2021
Pros:
Yes staff were friendly, and Truck was warm when we picked it up.Cons:
Nothing it was fine.10.0 Wonderful
Nov 2020
Pros:
Friendly and accommodating staff. Helped us change our car with no hassle at all.Cons:
Cleaning of the vehicle. Front was still had a lot of bugs and it looked like there had been something spilled on the inside of the rear ds door, that had only been partially wiped up.7.6 Good
Oct 2020
Pros:
The staff was helpful.Cons:
The size of the car was smaller than what I reserved and the car was damaged when I picked it up.10.0 Wonderful
Aug 2020
Pros:
We decided to stay an extra day and they were so accommodating.One location in Detroit
Filters
Reviews
8.0 Very good
Mar 2024
10.0 Wonderful
Dec 2021
8.0 Very good
Oct 2021
6.0 Okay
May 2021
Cons:
Turned out gas tank was only 1/4 full when I started. But it was rectified when I returned the car.10.0 Wonderful
Apr 2021
Pros:
Staff was friendly and helpful. Upgraded the vehicle (with a charge) to make our trip the best it could be. Vehicle was brand new (3 miles on it when I drove it off the lot), clean, and had a full tank of gas.Cons:
The rental counter was short staffed (1 person working the main counter, 1 person working the "Gold" counter) with several people standing in line. I arrived at 3:05 for a 3:00 pick-up and didn't get out the door until almost 4. Service was great, once I got to an agent.10.0 Wonderful
Apr 2021
Pros:
Easiest car rental I’ve ever experienced.Cons:
Nothing: it was perfect, thank you.One location in Detroit
Filters
Reviews
2.0 Poor
Apr 2024
2.0 Poor
Mar 2024
4.0 Mediocre
Feb 2024
2.0 Poor
Jan 2024
2.0 Poor
Nov 2023
6.0 Okay
Oct 2023
One location in Detroit
Filters
Reviews
10.0 Wonderful
Mar 2024
10.0 Wonderful
Sep 2023
10.0 Wonderful
May 2017
Pros:
I overslept after international travel and returned the car late...it felt so good not to be dinged for that!10.0 Wonderful
Oct 2016
Pros:
Great car, great price and great service.2.0 Poor
Aug 2016
Cons:
Your website had a picture of a convertible which is what we wanted. Of course there were none but the people from National said that this is a trick by Kyak to deceive their customers. We were really wanting that car and got screwed. Thanks for the LIE4.4 Mediocre
Jul 2016
Pros:
The car was great and drop off was quick and easy.Cons:
The pickup was terrible. Attendant in the lot just stared right through me as I asked a question 3 times and then yelled into his radio. Eventually I gave up and figured it out myself. He never acknowledged that I was even standing there. Then i walked all the way across the lot to the building and the clerk inside asked a bunch of questions about insurance even though I purchased it when I booked the car. I didn't know it was third party but he acted like it was no good. Then told me to go out by the fence to get a truck. The only vehicles by the fence were needing maintenance. Someone drove by and told me to go back in and have him call for one. So I did. Waited 15 more minutes and the lady from Alamo came to ask if I was waiting for a truck and that it had been parked on the other side.