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One location in Burbank
Filters
Reviews
2.0 Poor
Feb 2024
10.0 Wonderful
Nov 2023
2.0 Poor
Oct 2023
2.0 Poor
Oct 2023
2.0 Poor
Sep 2023
4.0 Mediocre
May 2021
Cons:
Pick up took over an hour and just started off our trip on a bad note.2 locations in Burbank
Filters
Reviews
10.0 Wonderful
Jun 2024
2.0 Poor
Nov 2023
2.0 Poor
Dec 2021
2.0 Poor
Dec 2021
2.0 Poor
Dec 2021
2.0 Poor
Dec 2021
One location in Burbank
Filters
Reviews
2.0 Poor
May 2024
10.0 Wonderful
Mar 2021
Pros:
Friendly staff, easy drop off, availability of awd vehicleCons:
Windows and mirrors had dried up water spots that made it hard to see to drive safely, but mentioned it to a staff and she cleaned it as best as she can and apologized.2.0 Poor
Mar 2021
Cons:
The car was not satisfactory. I did not receive the type of car I paid for (BMW 3 series) or given suitable substitute. The car I was given ran poorly and had the check engine light illuminated. Under anything more than delicate acceleration the car barely ran and a “wrench” alert was displayed. Not satisfied!!8.8 Very good
Apr 2017
Pros:
Quick service at desk. Easy access to vehicle. Clean vehicle. Terrific value, moneywise.Cons:
Long walk from terminal to desk, with moving walkways inoperative that day.2.0 Poor
Apr 2017
Cons:
They were all sold out of cars and I had to walk to another facility to book another reservation.4.4 Mediocre
Apr 2017
Cons:
I wanted to extend my rental. The credit card I had on file was lost, and discontinued. They would not take a new credit card over the phone. They said this was for my own protection, and prevents fraudulent car rentals. However the car has already been rented... I had already proven my identity when I picked it up. I was not renting a new car. Unless someone had stolen my car, credit card, and was conscientious enough to call Alamo to extend the rental... there is no reason to worry about fraud. Additionally other large companies take credit card information over the phone. To say it is not a secure method is lazy, and hinders Alamo from providing a better customer experience. The customer service rep agreed that the policy did not make sense in my case, but that she could do nothing about it, it was simply "the policy." To me, then, that is the definition of bad policy. I was forced to return to the airport, out of my way, to prove for the second time I am who I am. Just a terrible customer service experience. I will not be renting with Alamo or affiliated Alamo brands in the future.2 locations in Burbank
Filters
Reviews
6.0 Okay
Mar 2024
2.0 Poor
Jan 2024
10.0 Wonderful
Dec 2023
6.0 Okay
Oct 2022
4.8 Mediocre
Aug 2020
Pros:
Not many people thereCons:
Allowed to make a reservation but there were no cars available. Told to come in later that day, came back and was again told no cars available even though there were several in the lot. If there are no cars available do not allow someone to make a reservation.8.0 Very good
Dec 2019
Pros:
Prices were fair, convinceOne location in Burbank
Filters
Reviews
6.0 Okay
Oct 2023
4.0 Mediocre
Apr 2021
Cons:
My main complaint is with the billing process. It was written in my confirmation that "Thrify charged the total cost of this reservation ($85.25) to your credit card today." However, when I picked up the car I was charged an additional $21.17 in miscellaneous services charges and taxes. I have rented cars and purchased flights through Kayak for many years and have never before experienced this "bait and switch" technique. I don't know if this scam was the fault of Kayak, Thrifty or CarRentals.com but suffice to say, I won't be using any of these companies again. If I can't trust you to quote me a fair price, then we can't do business with each other.4.0 Mediocre
Jan 2021
Pros:
Good price, easy drop offCons:
the car they gave me had large scratches in the paint. They offered to upgrade for an 80% price increase8.4 Very good
Feb 2020
Cons:
The outside of the car was dirty.10.0 Wonderful
Jan 2020
Pros:
easy pick up and drop offCons:
pricing10.0 Wonderful
Jan 2020
Pros:
Friendly staff, great service.Cons:
nothingOne location in Burbank
One location in Burbank