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One location in Aguadilla
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Reviews
8.8 Very good
Nov 2020
Pros:
Good8.0 Very good
Jul 2020
Pros:
Staff was execellent- but because of covid-19 counter measures- had to wait outside and do transaction through small window opening in trailer and in facial mask.Cons:
Honestly if not for above mentioned procedure it would have been perfect. Really attentive, fast and knowledgeable staff and nice car8.0 Very good
Apr 2020
Pros:
The price/value was great, and the rental extension over the phone was a simple and easy process without any price-gouging.Cons:
During this Covid19 lockdown, the Alamo office shutdown early and nearly left me stranded in the middle of nowhere with no way of getting out. Calling the head office or local office gave zero help. I only got the car by yelling from outside the gate until I got the attention of the worker in the office, and then convincing her to allow me to fulfill the reservation. If that hadn't happened I would've been completely stranded in the middle of nowhere for 24hrs2.0 Poor
Feb 2020
Cons:
They were closed when I arrived!! I Never got the car10.0 Wonderful
Dec 2019
Pros:
The staff were very knowledgeable and professional with their service. Amazing service. A+Cons:
Everything was perfect.10.0 Wonderful
Feb 2019
Pros:
Friendly staff.One location in Aguadilla
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10.0 Wonderful
Nov 2023
4.0 Mediocre
Nov 2022
10.0 Wonderful
Nov 2022
10.0 Wonderful
Nov 2022
10.0 Wonderful
Oct 2022
2.0 Poor
Oct 2022
One location in Aguadilla
Filters
Reviews
2.0 Poor
Jun 2021
Pros:
NothingCons:
Never again8.0 Very good
May 2021
Pros:
I was pleased with the vehicles performance.Cons:
The gas rating they gave me at the office was in accurate with what was in the tank. The agent also asked for my full declaration page of insurance versus proof of insurance. After I returned the vehicle I was still contacted ba text to return the vehicle or extend my contract.2.0 Poor
Aug 2020
Pros:
They were closed at the time of pick up, they did not pick up the phone and the website did not allow for cancellation.Cons:
everything10.0 Wonderful
Mar 2020
Pros:
Great staff8.0 Very good
Jul 2019
Cons:
Nothing all was good9.2 Wonderful
May 2019
Pros:
I was able to put the deposit on my debit card when I did not have the full rental amount on my credit card. The employees were very helpful and straightforward, and the dropping off of the car was a breeze.Cons:
Choices in cars.One location in Aguadilla
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Reviews
10.0 Wonderful
Mar 2024
2.0 Poor
Jan 2024
8.0 Very good
Jan 2024
2.0 Poor
Dec 2023
2.0 Poor
Dec 2023
2.0 Poor
Dec 2023
One location in Aguadilla
One location in Aguadilla
Filters
Reviews
10.0 Wonderful
Mar 2024
10.0 Wonderful
Oct 2023
2.0 Poor
Feb 2021
Pros:
There was no car available at allCons:
Getting the car I reserved10.0 Wonderful
Oct 2019
Pros:
YesCons:
Yes8.0 Very good
Mar 2019
Pros:
Easy in and out. Great car. Excellent service desk and employee.Cons:
Car was disgusting. Trash and food leftover between seats. Sticky stuff in cup holders. Car was untouched from previous renter.9.6 Wonderful
Jan 2019
Pros:
Friendly staff Easy pick up and drop off Nice carCons:
Pretty slow check in, thankfully we were at the front of the lineOne location in Aguadilla
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Reviews
9.6 Wonderful
Jan 2020
Cons:
Gave a non smoking car with a strong smoke odor. They gladly change the unit to correct the error.10.0 Wonderful
Jan 2020
Pros:
Yes5.2 Fair
Dec 2019
Cons:
My battery died and they should have replaced it the first time. Two days compromised with carvthe wouldn’t start.10.0 Wonderful
Oct 2019
Pros:
Very kind, quick and professional staff10.0 Wonderful
Dec 2018
Pros:
Fast service and super friendly staff. Rico. Did the best to accommodate our reservation. We even got a shuttle back to our hotel in Aguadilla Puerto Rico.3.6 Poor
Feb 2017
Cons:
The rate when u up when I wanted to keep the car for longerOne location in Aguadilla
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Reviews
4.0 Mediocre
Jun 2022
2.0 Poor
Jun 2019
Cons:
The vehicle was not in satisfactory condition. The tires had a leak and we had to stop to fill it on several occasions. The wheels were warped and the van would shake when driven.10.0 Wonderful
Apr 2018
Pros:
Originally did not know that this was a after hours drop off location. I was concerned, as I have never just left the keys for a vehicle in a box. A few minutes after sropping off the keys, a gentleman who was cleaning the cars came by and I inquired. He said “come on over and I get you all taken care of!” He did just that. Great service and excellent prices.Cons:
Reservation should have prompted me to be aware that this site would require me to drop off the keys in a box and park in the pay lot (even though I wouldn’t personally be charge).2.0 Poor
Dec 2017
Pros:
NothingCons:
We had prepaid and booked a car and received a call the day of our expected arrival to confirm that we continued to be I tersted I. The car rental. Given the situation in Puerto Rico, and the challenges we had anticipated, we appreciated them checking in! However, despite our confirming our travel, when we arrived to the car rental location we were told there was no car available. We, along with the many others were left without transportation, despite our prepaid fees and confirmation. We travel frequently and rent in Thai location for over 9 years and have never had this issue. I understand the current challenges facing all areas of PR but am so disappointed that we were not told that they would not be able to acomidate us. Will think twice about using Thrifty in this location in the future.5.6 Fair
Sep 2017
Pros:
Customer service was very ProfesionalCons:
Car was dirty and had damage that wasnt stated in the contract8.0 Very good
Jul 2017
Pros:
I got stuck an a toll truck came immediatelyCons:
Battery diedOne location in Aguadilla