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2 locations in Heritage Palms
Filters
Reviews
10.0 Wonderful
Nov 2022
2.0 Poor
May 2021
Cons:
The Herz office where we booked our car through Kayak did not have any cars available. They said that a "glitch" in the system was allowing cars to be booked through Kayak and other consolidators, even though there were no cars available, even at the time of booking. This was a terrible situation, which should never have occurred. Kayak needs to work with Herz to correct the problem. I'm not inclined to use Kayak ever again. We were unable to get a car at the last minute, and had to cancel our plans.2.0 Poor
May 2021
Pros:
Worst experience ever.Cons:
You closed that location.2.0 Poor
Apr 2021
Cons:
Rude staff, car was extremely dirty.2.0 Poor
Apr 2021
Cons:
The car we received had been obviously hit and not reported or fixed. We picked it up and went back to hotel to grab the family. We opened the back latch of the van amd the whole end of fin with back stop light came off. We called back to hertz, nothing they could do. They noted it in our contract which was good- so far we know of, but it was a safety issue. They said there was no other vehicle that would fit seven in their inventory. We asked if there’s a different location they sent us there and they told us they could do nothing for us. There is absolutely no easy way to rent vehicles during this time which must be related to Covid. We felt we were given the runaround and absolutely no support whatsoever. We kept the vehicle drove to our next destination which was an hour away. Used it very limited for fear something else might break. Dropped it back off where picked it up at the end of our trip. It was a joke and nightmare. When we returned it they said, that vehicle can’t be rented out it’s a safety issue! We said we know but when we had it you did nothing for us! No credit given. I am reporting this to the Hertz corporate, not sure it will help. A lot of money for a piece of junk and extremely poor port service!2.0 Poor
Mar 2021
Cons:
Due to a wait at the airport for our luggage, we arrived less than an hour after our agreed upon pickup time. Hertz was closed. I planned on returning the next day to pick up my car. They had given away my reservation. I had no vehicle the entire week and was forced to Uber. Ubering ended up being a much better option and I will no longer use Kayak nor Hertz in the future.One location in Heritage Palms
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Reviews
4.4 Mediocre
Jan 2020
Pros:
Company is good, car is fineCons:
Service people should be honest to customers, should tell all details about the changes different to online booking to customers before asking customers to sign. Very bad experience with the customer service people2.0 Poor
Dec 2019
Cons:
There was no reservation and no car. We had to wait at the airport for 4 hours. I will never use kayak6.4 Okay
Oct 2017
Pros:
The attendant was awesome when we fnally found herCons:
It was very, very difficult to locate the return site on Cleveland Ave in Fort Myers. I would highly recommend much larger signage,visible from Cleveland Ave.8.0 Very good
Mar 2017
Pros:
The staff person was knowledgeable, courteous, and competent.Cons:
The Budget office was nearly impossible to find.8.0 Very good
Feb 2016
Cons:
I had a hard time finding return location. I couldn't see it from the road.4.0 Mediocre
Jan 2022
One location in Heritage Palms
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Reviews
6.0 Okay
Dec 2020
Pros:
The staff were all very friendly and helpful. Drop off at SRQ was very easy.Cons:
The original office was closed and Enterprise did not have my phone# to let me know. Fortunately the nearest Enterprise location turned out to be where they were expecting us. Unfortunately, after driving the car for a couple of days we discovered that the dash was full of ants. We took it to Sarasota airport to trade in, and they were overwhelmed with Christmas travelers, so we ended up with a very comfortable pickup truck..2.0 Poor
May 2017
Cons:
When we made our reservation, one of the questions was what time our flight arrived. So, when we arrived at the airport we went to the rental counter. after a wait of about 20 minutes, we were informed that our rental was with an off-site location. Not just off-site, but 15 miles away!! There was an address on the confirmation but, not living in ft Meyers, we didn't recognize the extreme off-sitedness of the location. after a $50 cab ride, we discovered the site was closed. they close at 5 pm (we had said our flight arrived at 4:20). Not only did they not tell us they were off-site, but they also didn't tell us they were going to close just a few minutes after we collected our luggage. their customer service wanted to increase our rate by more than double because "we were changing or reservation"!!!6.4 Okay
Mar 2017
Pros:
We don't rent cars often, so we didn't realize that the car rental was off the airport, rather than the convenient location on the airport. The rental office had a sign that they pick up and deliver. (?)Cons:
The pick up point was a 20 minute ride from the airport. We hadn't factored in the cost of taxi from airport and back to airport. The rental agent tried to sell me a damage waiver. I paid $72 to Kayak to cover this --the agent told me that i had been scammed. I will report this to Kayak as ell.2.0 Poor
Feb 2017
Cons:
Reservation was made for Saturday evening but that location was not even open on Saturday. Recommend making reservation directly with vendor.5.6 Fair
Dec 2016
Cons:
Ordered car for Ft Myers Airport... but reservation was booked for another Ft Myers location. Car ordered was not available so I was given an "upgrade". Upgrade vehicle had engine trouble pulling out of the airport and had to turn around and exchange vehicle. At drop off the wrong form was used that delayed processing. Finally, I was billed for a full tank of gas when I declined during pickup and returned the car with a full tank. It was removed but the entire process was an avalanche of problems. Ultimate car was nice and staff was pleasant in handling.. but not a good overall experience.One location in Heritage Palms
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Reviews
10.0 Wonderful
Apr 2021
Pros:
Easy pickup and drop off. Clean and new.Cons:
It was over priced.2.0 Poor
Oct 2020
Pros:
when i went to pickup the reserved car;i was told they had no cars available so whats the point of making reservations?9.2 Wonderful
Jan 2020
Pros:
Friendly staff at the bell tower location. Affordable price was a definite plus.Cons:
Maybe a better estimate on our extension of our rental of a half-day.10.0 Wonderful
Feb 2017
Pros:
Excellent friendly service on both ends.2.0 Poor
Nov 2016
Cons:
We were not able to rent the car at all. Although under the same circumstances we were in another city. That is why we chose this company only to be sadly disappointed.One location in Heritage Palms
Filters
Reviews
6.0 Okay
May 2024
One location in Heritage Palms
One location in Heritage Palms
One location in Heritage Palms
One location in Heritage Palms
Yes. Based on our information, FOXAUTORENT in The Forum is the cheapest car rental location in Fort Myers. It is located at Fort Myers Airport Southwest Florida Reg RSW.
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