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2 locations in Bay Lake
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Reviews
2.0 Poor
Mar 2021
Pros:
NothingCons:
Alamo overbooked their vehicles and we never got our rental. We were stranded and ended up paying $250 + tip for a car service to take us to our destination. There was no apology and no compensation for our time.10.0 Wonderful
Feb 2021
Pros:
Easy pick up and drop off!Cons:
Speed of rental purchasing3.6 Poor
Mar 2020
Cons:
The staff could've bn more helpful10.0 Wonderful
Mar 2018
Pros:
This rental was so easy. The customer service agents were excellent.10.0 Wonderful
Jan 2018
Pros:
Easy dropoff! We were staying at the Beach Club, and dropping the car off at the Dolphin was the easiest thing in the world.10.0 Wonderful
Jan 2018
Pros:
I loved how simple and quick drop off on the Disney resort was.2 locations in Bay Lake
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Reviews
2.0 Poor
Mar 2021
Cons:
Reservation was not available they manager said we will not honor it because we have to many people customers2.0 Poor
Dec 2020
Cons:
I traveled for business and processed this reservation online through Kayak with a business card. When I landed at the airport to pick up my rental car, the woman at the counter informed me it was not paid for just "reserved" and they couldn't charge the same card. A rental car for an entire week is A LOT of money to pay when you are under the assumption it is already paid for. This was definitely not communicated clearly in the booking process. I have rented cars several other times at a variety of places and this was not the process previously. When I returned the car to the airport, not a single counter was manned. All counters had signs pointing to each other saying "if no one is at this counter please go to the (insert company name here) counter".....but nobody was there. I finally settled on putting the keys for my National rental in the Enterprise dropbox on the counter because it was the only safe way to return it.6.0 Okay
Apr 2017
Cons:
There was some sticky mess on the dashboard like syrup. Paid $90/day for a simple 4-door and felt like I was getting a really bad deal, Especially since my friend rented a car for that same weekend out of MCO for $25/day7.2 Good
Oct 2015
Pros:
I pulled up to the resort where National was located and walked in, got my receipt and left.Cons:
The office was so small, they had the door locked when I got there only to find a girl at the computer when she unlocked the door and the guy sitting there. After the transaction, I had to walk to the opposite side of the resort to try and locate the car. Not very professional nor good customer service.One location in Bay Lake
3 locations in Bay Lake
One location in Bay Lake
Pick-up location | Bay Lake |
---|---|
Car types | Van |
Rental locations | 3 |
Airport locations | 0 |